SimplePet FAQs

The SimplePets SMARTFeeder™ is an automatic pet feeder you can control from anywhere, allowing you to schedule and dispense precise meal portions and snacks. With a high-resolution camera, microphone, and speaker, you can see, hear, and interact with your pet remotely – keeping you connected even when you’re away. For households with bigger dog breeds, it functions perfectly as a large dog automatic feeder, ensuring dependable feeding routines for pets of all sizes.

Yes, the SimplePets™ SMARTFeeder is designed for dependable daily use—whether you're home, working late, or traveling. The patent-pending food delivery system, developed over two years of testing, dispenses accurate portions at the scheduled times you set—so your pet never misses a meal. Many owners of large breeds use it as their go-to automatic dog feeder for large dogs, knowing it delivers consistent feeding every day.

Yes. This programmable automatic feeder lets you customize serving sizes for each scheduled meal, tailoring portions to your pet’s dietary needs—perfect for weight management, multiple feedings, or pets with special nutrition requirements. Whether feeding cats, small dogs, or using it as a large dog automatic feeder, you’re always in full control of your pet’s diet.

Yes! The smart feeder app features a snack button that allows you to dispense extra meals or treats instantly through the app. It’s a fun way to reward or comfort your pet while you’re away from home.

Definitely. The SMARTFeeder has both a “Snack” and “Feed Now” option. You can dispense food directly from the SimplePets™ App or press the manual touchpad on the feeder. This makes it convenient to feed your pet on demand, in addition to scheduled meals.

Yes! This cordless automatic pet feeder with rechargeable battery gives you placement flexibility. A single charge powers it for months, and its non-slip rubber feet keep it steady on any floor—whether in the kitchen, laundry room, or garage.

Yes, the SMARTFeeder works with all standard dry kibble up to ½” in diameter, making it ideal for both cats and dogs of all sizes. Its precise portion control and flexible scheduling make it perfect for small pets, as well as an automatic dog feeder for large breeds. For families with bigger pets, the feeder doubles as a reliable large automatic dog feeder, ensuring that large dogs get the right amount of food on time.

Yes! Pets thrive on routine, and the SMARTFeeder reinforces that with consistent, scheduled meals. It even includes an optional ‘Feed Alert’—a soft tone with a 3-second countdown at mealtime—so your pet quickly learns to recognize when it’s time to eat. Large-breed owners especially appreciate how quickly their dogs adjust, making the feeder a dependable choice for anyone seeking a large dog automatic feeder that fits seamlessly into a daily routine.

The SimplePets SMARTFeeder™ is powered by a rechargeable battery that lasts for months on a single charge, so it will feed your pet even when the power goes out. This gives peace of mind to cat owners, small dog owners, and those needing an automatic dog feeder for large breeds, since feeding routines won’t be interrupted no matter what happens at home.

Yes. While the app offers advanced features, the feeder includes a manual touchpad so you can schedule feedings, dispense snacks, or activate “Away Mode” without needing your phone.

This large capacity dog feeder will run for months on the rechargeable battery, so no power outlet is required, giving you the flexibility of placing the pet feeder anywhere in your home. The feeder can also be plugged into a standard power outlet to keep the rechargeable battery topped off year-round. You can also charge the battery separately by connecting the charging cord directly into the built-in charging port on the battery, just like you would with your cell phone or other battery-operated devices.

Absolutely. The app is simple and intuitive. If you can use basic smartphone functions, you’ll have no trouble scheduling meals, adjusting portions, or using the pet feeder with WiFi app control to stay connected with your pet.

The SimplePets Smart Feeder™ is a large-capacity automatic pet feeder that stores up to 17 lbs. (68 cups) of dry dog or cat food. This automatic dog feeder for large dogs will hold a large bag of kibble, eliminating the need for a separate food storage container and reducing the number of refills you have to make.

Yes! Pets thrive on routine, and our programmable pet feeder dispenses meals on a consistent schedule. Most dogs and cats adapt quickly, enjoying stress-free, reliable feeding times that support healthy eating habits and overall well-being. Even if you’re using it as an automatic dog feeder for large breeds, the built-in feed alert and consistent portions make adjustment easy for pets of all sizes.

Absolutely. The Smart Pet Feeder with app control automates daily feeding with precise portion control and scheduled mealtimes—freeing you from scooping food and refilling bowls. This means less hassle for you and more bonding time with your dog or cat. Large-breed parents especially love how this large automatic dog feeder makes caring for big eaters simple and stress-free.

Most likely! While no feeder can replace morning walks or attention, this timed dog feeder delivers meals on schedule, training your dog to wait for food from the feeder instead of waking you for breakfast. Just set it for early morning feedings and enjoy a little extra rest. For parents of larger breeds, this feature makes this large automatic dog feeder especially valuable.

Yes. While the SimplePets™ App makes scheduling and monitoring easy, the feeder also includes a simple touchpad for manual control. You can set feeding times, dispense snacks, or pause meals in “Away Mode” even without the app. This flexibility makes it practical for placement in areas without Wi-Fi access, whether you’re using it as a large dog automatic feeder or for cats and smaller pets.

• Dry kibble only — up to ½ inch in diameter.
• Do not use moist, canned, or extra-large kibble (e.g., oral care or dental diets), as they may cause jams or errors.

• Start by placing food or treats in the feeder bowl (without turning it on).
• Feed your dog from the bowl separately, away from the feeder at first to get them used to it.
• Gradually move the bowl closer to the feeder and eventually back into the feeder base.
• Feed / Dispense small portions to encourage them to eat from the feeder.
• Once comfortable, activate the feeder during regular mealtimes.
• Praise and Reward your pet with a Treat when they eat from the feeder.

Yes. The SimplePets™ App works seamlessly with your automatic pet feeder to provide detailed insights into feeding times, portion sizes, and food levels. You’ll receive real-time notifications along with video recordings from the built-in camera, so you can see exactly when your pet eats. Whether you’re using it as a timed cat feeder, programmable dog feeder, or a large dog automatic feeder, the app helps you manage your pet’s dietary habits more effectively.

Absolutely! The Smart Pet Feeder includes a pet feeder with camera and microphone that automatically captures motion-triggered video clips. You can review the footage anytime in the app and easily share fun moments with friends and family via text, email, or social media. This feature is especially helpful for pet parents who want a WiFi automatic pet feeder that keeps them connected to their dogs and cats even when away from home.

Yes. When notifications are enabled, the SimplePets™ App alerts you each time your pet is fed and when food levels are running low. Designed as a reliable WiFi automatic pet feeder, it ensures you’re always informed and your pet never misses a meal. Whether you’re feeding a cat with a timed cat feeder or a large dog with a large capacity automatic pet feeder, the app provides peace of mind with real-time updates.

Yes. The SimplePets™ App allows you to securely share access to your smart feeder with family or friends. They can watch your pet, dispense snacks, or adjust feeding schedules, which is especially helpful if you’re managing multiple pets or using this automatic dog feeder for large breeds. This feature ensures consistent care, whether for cats, small dogs, or larger breeds with a large automatic dog feeder.

Definitely. The SimplePets™ App is designed for simplicity. If you can use basic smartphone functions, you’ll find scheduling feedings, checking food levels, and monitoring your pet with this automatic pet feeder with camera intuitive and hassle-free. This includes managing feedings for cats and dogs, so all cat and dog breeds are fed automatically and with ease.

Through the SimplePets™ App, you’ll receive real-time feeding notifications and insights into portion sizes and schedules. Motion-triggered video recordings from the feeder’s built-in HD camera let you see exactly when and how your pet eats, helping you manage their diet more effectively. Whether you’re feeding a cat or using this large automatic dog feeder for large dogs, you’ll have complete visibility into your pet’s routine.

This is a specially engineered automatic feeder with a built-in HD camera and microphone that captures short video clips whenever motion is detected. You can watch them anytime in the app and easily share moments with family and friends via text, email, or social media.

Get your new feeder up and running in minutes! Follow these simple tips to assemble and set up your feeder the right way from the start.

How to Attach the Bowl Housing

1. Slide It On: Line up bowl housing with the slots on the base of the feeder and slide it up, until it clicks into place.
2. Make It Permanent (Optional): Want a more secure connection? Use the four included screws to permanently fasten the bowl housing to the feeder base.
3. Insert or Remove the Bowl:: To remove the stainless-steel bowl, just lift bowl from the front. To insert, slide the back of the bowl under the feed chute, then drop into place.

How to Install the Rechargeable Battery

1. Remove Rear Access Door: Lift the lock / latch on the rear access door located on the back of the feeder to access the battery tray compartment located in the center of the base – see Battery decal with red arrow.
2. Insert the Battery: Place the battery in the battery tray located in the center of the base (on top of the Battery decal with Red Arrow), then tighten the Velcro strap to secure it into place.
3. Close and Lock the Rear Access Door: Reinstall the rear access door and slide the latch down to lock it in place.

How to Connect the Charging Cord (Optional)

Use Wall Power if You Can:

The feeder will run for months on a single charge of the rechargeable battery, but if there’s a power outlet nearby, we recommend plugging in the charging cord to keep battery charged year-round.

There are 2 Ways to Charge the Battery:

1. Plug directly into the feeder’s base.
2. Remove the battery and charge it separately using the charging port on the battery itself.

Keep It Tidy:

Press and hold the Power Button (touchpad on the lid) until the screen lights up

Built-in Carry Handles make it easy to Pick-up and Move the Feeder

Use the built-in carry handles:

• One handle is designed into the Lid Hinge on the back of the feeder.
• The second is under the Front Arch, directly above the camera and light.

Lift from these two points to move or carry the feeder.

Follow these simple steps to connect your SimplePets SMARTFeeder to the app and take control of feeding from anywhere!

📌 Important: Your phone must be connected to the same Wi-Fi network you plan to connect your feeder to (no mobile data during setup).

Step 1: Download the App

The SimplePets App Supports both 2.4GHz and 5GHz Wi-Fi networks

Step 2: Install & Open the App

Once downloaded, install the app on your smartphone or tablet and tap to open

Step 3: Create Your Free Account

• Tap Register.
• Enter your country, email, and create a password.
• Agree to the Terms & Privacy Policy.
• Tap Register again.
• Check your email for a verification link and follow it to verify your account.

Step 4: Log In & Allow Permissions

• Use your registered email and password to log in.
• Agree to the Terms & Conditions.
• When prompted, tap Allow to enable Bluetooth and Notifications — both are needed for setup and alerts.

Step 5: Connect the Feeder to Wi-Fi

On the Feeder:

1. Press and hold the SET / Wi-Fi button until the feeder’s screen displays: “Wi-Fi Set-Up”

Note: Wi-Fi Setup mode stays active for 10 seconds. If needed, press the button again.

In the App:

1. Tap the + (plus) icon in the top-right corner of the app screen.
2. Select “Add a Device”, then tap the Feeder icon.
3. When prompted, tap “Allow While Using App” so it can find your Wi-Fi signal.
4. Choose your Wi-Fi network and enter the Wi-Fi password to connect. Make sure your phone is connected to the same Wi-Fi network as the feeder during this step.

That’s it! Your SMARTFeeder is now connected and ready for scheduling, live video, snack feedings, and more — all from the convenience of your phone, from anywhere.

Please Note: To successfully connect your feeder to Wi-Fi, please ensure the following:

1. The SmartFeeder™ and smartphone must be connected to the same Wi-Fi Network.
2. If you are using a VPN or firewall, temporarily disable it during the initial set-up. You may re-enable it once the feeder is connected to Wi-Fi.
3. Ensure Bluetooth is turned on, on your phone.
4. If connecting to a Wi-Fi Extender, be sure to use the password for that extender.
5. The password must be manually typed into the wi-fi password field in the app, it cannot be copied and pasted into the field on the App.
6. Can the Wi-Fi password contain special characters? Yes, if the Wi-Fi password contains special characters the feeder should connect to the Wi-Fi network without any issues.

To make sure your pet gets just the right amount of food every time, follow these easy steps to calibrate your feeder and set accurate feed times using either the App or the timer.

Step 1: Determine the Ideal Portion Size for your Pet(optional if you already have a preferred amount you feed per pet on a daily basis)

Start by finding out how much food your dog should be eating daily:

• Best Method: Check the back of your dog’s food bag for feeding guidelines.
• Ask your veterinarian if you're unsure
• Use a standard measuring cup to measure the actual food portions, when appropriate (optional).
• Refer to the Recommended Daily Feeding Guide Chart shown below for estimated seconds / output

Important: If feeding multiple times per day, divide the total Daily Amount by the number of meals scheduled. For example, if feeding 2 cups per day, over two feedings per day (morning / evening) set the feeder to dispense 1 cup in the morning and 1 cup in the evening.

Step 2: There are 2 Easy Ways to Calibrate the SimplePets SMARTFeeder™

Pro tip: When first filling your feeder, press and hold the MENU/SNACK button and run the feeder for a few seconds to allow the food to drop down into the patent pending feeding system before using Method A or B below. Once food begins dropping into the bowl, it’s ready to calibrate.

Method A: Using the Timer on the Feeder

1. Press and hold the MENU/SNACK button until food begins to dispense.
2. Release the button when the portion looks right (or measures to the desired portion).
3. The timer will display the number of seconds it took to dispense the portion — use this number of seconds when programming feed events to dispense the same portion.

Method B: Using the App

1. Go to MY DEVICES in the App
2. Tap the SNACK icon, then tap FEED NOW.
3. Start with a 1-second feed time, and increase gradually until the desired portion is dispensed.
4. Use the total number of seconds it takes to dispense your desired portion to schedule your regular daily feed events.

Feeding Snacks: There are 2 Easy Ways to feed your pet a snack (or meal) anytime, from anywhere, outside your regularly scheduled feed events:

• On the timer: Press and hold the MENU/SNACK button until food dispenses. Release button when feeder has dispensed the desired amount of food.
• On the App: Tap Snack 1s or use Feed Now to select 1-30 seconds to dispense a custom portion.

Example Feeding Times in Cups and Seconds (Estimates)

Refer to the Recommended Feeding Chart below for a general idea of how long it takes to dispense different portion sizes (amounts and times will vary by kibble size and shape among other factors):

Important Food Guidelines & Tips to keep your feeder running smoothly:

• Use dry kibble only, up to ½ inch in diameter.
• Do not use wet, canned, or moist food.
• Avoid giant, jumbo, oral care, or other X-large kibble over ½” in size — these may cause jams.

Tip: When first filling your feeder, a few kibble pieces may drop into the bowl — this is normal.

Your SimplePets SMARTFeeder offers powerful control right from your phone. Here's how to get the most out of every feature:

How to Schedule Feed Events

• Open the App and tap the Feed icon.
• Tap Add New Feed Event.
• Name your feed event (e.g., “Breakfast”).
• Set the Time and Duration (in seconds).
• Select the individual Day(s) you want to feed, or Daily to repeat the feeding every day.
• Tap Save to confirm.

To Delete a Feed Event: Swipe left on the event or tap Select (top right), then the Circle to the Left of the Feed Event(s) you want to delete, then the red Delete Button. You may also ‘Select All’ to delete all feed events at once.

How to View Live Video

1. Tap the Feeder icon from the My Devices screen
2. Tap the expand icon (lower right on the screen) or rotate your phone for Full Screen Mode.

How to View & Share Recorded Videos

• Tap the Events icon to access past recordings.
• Tap a video to play it.
• Tap the Share icon to share your video clip via: Text, Email, Social Media, AirDrop, YouTube, Teams and other platforms.

You may also:

1. Tap Download to save to the Photo / Video album on your device.
2. Tap Delete to remove a video.

How to Access Device Settings

Tap the Settings icon to manage these options:>Tap the Settings icon to manage these options:

• Power Manager Choose from Energy-Saving, Moderate, or Performance mode.
• Camera On / Off
• Motion Detection On / Off Plus Adjust Sensitivity and set Motion Detection areas
• Feed Schedule: Schedule, Edit, Pause and Remove feed events.
• Feed Light Settings: Turn LED light on/off, adjust brightness, and set delay.
• Audio Settings: Toggle microphone and feed alerts.
• Notify Settings: Control notifications for feedings, battery status, and motion detection.
• Video Settings: Turn On / Off Night Vision and Live Video Mute
• Delete Device: Remove feeder from the App.
• Device Information Displays Serial Number, Version and other information

How to Set Motion Detection

To turn Motion Detection On:

1. Tap Settings > Motion Detection.
2. Choose a sensitivity level (Low, Medium, High).

Create a Motion Detection Area:

1. Tap Detection Area.
2. Press the + Button
3. Drag the window and enlarge or reduce to highlight the zone you want the camera to monitor.
4. Tap Save.

The camera will now only record when movement is detected in the selected area.v

How to Set a Privacy Area

Want to block part of the camera’s view?

1. Go to Motion Detection > Privacy Area.
2. Press the + Button
3. Drag and expand the box to cover the area you want to block from the camera’s view.
4. Tap Save.

This area will now be hidden in both Live View and all video recordings.

How to Control the Feed Light

1. Tap Settings > Feed Light Settings.
2. Turn the light On or Off. When On, the feed light illuminates the bowl area after each feed event for the amount of time you set (1 to 5 minutes).
3. Adjust brightness.
4. Set the Duration How long the light remains on after each feeding.

How to Use Audio Settings

1. Tap Settings > Audio Settings.
2. Turn the Microphone On or Off.
3. Enable or disable Feeding Alerts. 3 Short Beeps will sound as an audible cue before feed events.

How to Set Notifications

1. Tap Settings > Notify Settings.
2. Toggle on/off for:
• Feed Event notifications
• Battery level alerts
• Motion detection alerts

How to Add Your Pet’s Profile (optional)

1. Tap the Pet icon at the bottom of the App.
2. Enter your pet’s information including Name, Breed, Age, Gender, Weight and Upload a photo!

How to Manage Video Recording & Sharing

1. Your feeder includes GB of internal memory for storing screenshots / photos and videos
2. The videos are stored on the feeder. The ldest videos are automatically deleted after 2 months (loop recording).
3. You can download or share videos from the App at anytime:
• Tap the video in “Events”
• Tap Download to save
• Tap the Share icon to share your video clip via: Text, Email, Social Media, AirDrop, YouTube, Teams and other platforms.

How to Share Your SimplePets SMARTFeeder App, and Feeder Access with Others

1. Before sharing, the individual(s) you wish to share the App with, will need to download the SimplePets App and set-up a free account.
2. Tap User > Share.
3. Enter the email addressof the person you want to share with, select the Feeder(s) you want to share.
4. The User will receive an email from SimplePets to accept the sharing of your Smart Feeder.

Important: Once accepted, anyone you share access with will have full access to the feeder, feed settings, camera and other controls from their device. You can remove a user at any time.

Privacy & Data Storage Notice

Your privacy is important to us. Please note that SimplePets™ does not have access to, nor does it store, any photos or video recordings captured by your SmartFeeder. All images and recordings are stored locally and are accessible only through the registered user’s device and the official companion app. Storage of photos and video is managed solely by the user, and content remains private unless the user chooses to share it with others. SimplePets does not monitor, review, or retain any customer media.

You may also set meals, snacks, and even "away mode" right from the digital panel on top of your feeder — no phone or Wi-Fi required!

Powering the Feeder On or Off – Lift the protective cover on the lid of the feeder to access touchpad.

• Press and hold the POWER button.
• The display will light up when the feeder turns on.
• Repeat to power it off.

Set the Current Time

Setting the correct time ensures that your scheduled feedings run accurately!

1. Press MENU until the screen displays: “Time is”
2. Press SELECT to highlight Hours, then use SET to adjust.
3. Press SELECT again to highlight Minutes, then SET to adjust.
4. Press SELECT again to highlight AM/PM, then SET to toggle.
5. Press MENU to confirm and move to feed settings.

Program Feed Events (Up to 12 Per Day)

1. Press MENU until you see “Feed 1” (or the desired feed event 1–12).
2. Press SELECT to highlight Hours, then SET to adjust.
3. Press SELECT to highlight Minutes, then SET to adjust.
4. Press SELECT to highlight AM/PM, then SET to toggle.
5. Press SELECT again to highlight Feed Duration (in seconds).
6. Press SET to adjust from 1–30 seconds, or set to OFF to disable the feed event.
7. Press MENU to move to the next feed event or exit.

Each "second" dispenses a portion of food (calibrate based on your dog’s kibble and portion size).

Calibrate Portion Size with the Timer

1. Press and hold the MENU button for 3 seconds.
2. Food will begin to dispense.
3. Release the MENU/SNACK button when you’ve dispensed the ideal portion.
4. The screen will display the total seconds dispensed.

Use this number as the duration when setting scheduled feed events for accurate portion control.

Dispense a Manual Snack

Want to give your pet a Snack between meals?

• Press and hold the MENU/SNACK button.
• Release the button when enough food has been dispensed.

Great for spontaneous snacks or rewarding good behavior!

Use “Away Mode” to Pause Feedings when you will be away with your pet, without erasing your regularly scheduled feed events.

Want to give your pet a Snack between meals?

1. Press SELECT until the screen shows “Away Mode: ON/OFF”.
2. Press SELECT again to toggle:
• ON = All feed events are paused.
• OFF = Scheduled feedings will run normally.

General Cleaning & Care Tips

1. Clean the Bowl Regularly
• The stainless-steel bowl is dishwasher safe. Clean as needed.
2. Brush the Inside of the Food Storage Bin Occasionally
• Use a dry brush to remove food dust and keep the feeder clean inside.
3. Choose a Good Spot for the Feeder
• Place indoors or in a protected outdoor area (for example, an enclosed porch or other areas that cannot be accessed by other animals such as raccoons and other varmints).
• Keep it protected from rain and other weather, rodents, ants, and insects.

1. In the App, press the User icon in the lower right corner.
2. Select the About Tab to display the current App Version at the bottom
3. The latest version of the App can be found in the App store, under App Version
4. Download the latest version of the App, if applicable.

1. Press the Settings Icon
2. In Device Settings Select Device Information
3. Select the Version Information Tab
4. The Current Firmware Version will display. If a new Version is available the “Upgrade Version” button will show at the bottom of the screen. Press to upgrade, if applicable.

On The Feeder

The Serial Number is located on the bottom of the feeder.

On the App

1. Navigate to the Device Settings Screen
2. Press Device Information
3. Note: The entire serial number will not display on the screen. Press the Copy Icon to the right of the Serial Number to copy the entire Serial Number. Paste the Serial Number into a Word doc, email or other application to see the entire Serial Number.

We stand behind the quality and reliability of the SimplePets SMARTFeeder™ with a full 1-Year Warranty. If any manufacturing defects arise under normal use within the first year, we’ll repair or replace the unit at no cost to you. This premium feeder was built to deliver consistent, daily feeding with long-term dependability—so you can feel confident knowing your pet is always taken care of. For full details, visit our Warranty Policy.

SimplePets™ employs a full-time dedicated U.S. based customer support team that’s available Monday thru Friday 8am – 5pm central time, an extensive product manual with answers to the most frequently asked questions, and after-hours feedback forms on the App and online, so you can reach out with questions so our support team can follow-up during normal business hours.

We want you - and your pet - to love the SimplePets SMARTFeeder™. That’s why we offer our SimplePets Promise with a 30-day Satisfaction Guarantee. If for any reason you’re not fully happy with your purchase, you can return it within 30 days for a refund. Just fill out the return form on our website to get started. We’re confident in the performance and quality of our feeder, but if it’s not the right fit, we make returns simple and stress-free. Learn more on our Return Policy page.