SimplePet FAQs

The SimplePets SMARTFeeder™ is an automatic pet feeder you can control from anywhere, allowing you to schedule and dispense precise meal portions and snacks. With a high-resolution camera, microphone, and speaker, you can see, hear, and interact with your pet remotely – keeping you connected with your pet even when you’re away.

Yes, the SimplePets™ SMARTFeeder is designed for dependable daily use - whether you're home, working late, or traveling. The patent-pending food delivery system, developed over two years of testing, dispenses accurate portions at the scheduled times you set - so your pet never misses a meal. You no longer need to worry about feeding your pet on a daily basis, when traveling or a late feeding if your day gets busy.

Yes! With the SimplePets™ App, you can check-in with your pet via the livestream video feed and press the ‘Snack’ button to dispense a snack – or extra meal - anytime. It’s a great way to stay connected with your pet when you’re on the go.

Great question! Yes. You can customize the amount of food dispensed for each scheduled meal, catering to your pet's specific dietary needs.

Yes, the SMARTFeeder features ‘Snack’ and ‘Feed Now’ options that let you dispense food anytime - either through the SimplePets™ App when you’re home or away, or by pressing a button on the feeder’s touchpad.

Yes! The feeder operates on a rechargeable battery, allowing flexibility in placement without needing a power outlet. Thanks to its built-in rubber feet, it stays stable wherever you place it, whether in a kitchen, utility room, garage, etc. A fully charged battery powers the feeder for months.

Yes, the SMARTFeeder works with all standard dry kibble up to ½” in diameter, making it ideal for cats and dogs of all sizes. Its precise portion control and flexible scheduling make it perfect for feeding cats and dogs automatically every day.

Yes! Pets thrive on routine, and the SMARTFeeder reinforces that with consistent, scheduled meals. It even includes an optional ‘Feed Alert’ - a soft tone with a 3-second countdown at mealtime - so your pet quickly learns to recognize when it’s time to eat. Most pets adjust quickly to the feeder and come to rely on the feed alert like a dependable dinner bell.

The SimplePets SMARTFeeder™ is powered by a rechargeable battery that lasts for months on a single charge, so it will feed your pet, even when the power goes out, so there are no interruptions to your pet’s feeding routines.

Yes, the feeder includes a simple touchpad on the lid for manual control, allowing you to set feed events, dispense snacks and turn-on ‘Away Mode’ to pause feed events (when you’re away with your pet) without the need for the App.

The charging cord plugs into the bottom of the feeder and a standard power outlet to keep the battery fully charged, year-round. If you are placing the feeder in an area not close to a power outlet, you can charge the battery by connecting it directly to the cord - giving you flexibility to place the feeder anywhere in your home.

Absolutely. The app features a clean, intuitive design that’s easy to navigate. If you can use basic smartphone functions, you’ll find managing the feeder and your pet’s routine simple and hassle-free.

Yes, the App provides insights into feeding times and portions dispensed with real-time feeding notifications and video recordings of your pet’s mealtimes. By recording feed events you can rest assured your pet is being fed on schedule and manage your pet's dietary habits more effectively.

Yes! The built-in camera and microphone automatically capture motion-triggered video clips, which you can view anytime in the SimplePets™ App. You can also easily share those moments with friends and family via text, email, or social media.

Yes. When Feed Notifications are enabled, the SimplePets™ App sends real-time alerts each time your pet is fed - and when food levels are running low - so you’re always informed, even when you're not home.

Yes, the SimplePets™ App allows you to grant access to friends and family members so they can see and talk with your pet and monitor your pet’s activity, even dispensing snacks and adjusting meals as needed, ensuring consistent care for your pet.

Get your new feeder up and running in minutes! Follow these simple tips to assemble and set up your feeder the right way from the start.

How to Attach the Bowl Housing

1. Slide It On: Line up bowl housing with the slots on the base of the feeder and slide it up, until it clicks into place.
2. Make It Permanent (Optional): Want a more secure connection? Use the four included screws to permanently fasten the bowl housing to the feeder base.
3. Insert or Remove the Bowl:: To remove the stainless-steel bowl, just lift bowl from the front. To insert, slide the back of the bowl under the feed chute, then drop into place.

How to Install the Rechargeable Battery

1. Remove Rear Access Door: Lift the lock / latch on the rear access door located on the back of the feeder to access the battery tray compartment located in the center of the base – see Battery decal with red arrow.
2. Insert the Battery: Place the battery in the battery tray located in the center of the base (on top of the Battery decal with Red Arrow), then tighten the Velcro strap to secure it into place.
3. Close and Lock the Rear Access Door: Reinstall the rear access door and slide the latch down to lock it in place.

How to Connect the Charging Cord (Optional)

Use Wall Power if You Can:

The feeder will run for months on a single charge of the rechargeable battery, but if there’s a power outlet nearby, we recommend plugging in the charging cord to keep battery charged year-round.

There are 2 Ways to Charge the Battery:

1. Plug directly into the feeder’s base.
2. Remove the battery and charge it separately using the charging port on the battery itself.

Keep It Tidy:

Press and hold the Power Button (touchpad on the lid) until the screen lights up

Built-in Carry Handles make it easy to Pick-up and Move the Feeder

Use the built-in carry handles:

• One handle is designed into the Lid Hinge on the back of the feeder.
• The second is under the Front Arch, directly above the camera and light.

Lift from these two points to move or carry the feeder.

Follow these simple steps to connect your SimplePets SMARTFeeder to the app and take control of feeding from anywhere!

📌 Important: Your phone must be connected to the same Wi-Fi network you plan to connect your feeder to (no mobile data during setup).

Step 1: Download the App

The SimplePets App Supports both 2.4GHz and 5GHz Wi-Fi networks

Step 2: Install & Open the App

Once downloaded, install the app on your smartphone or tablet and tap to open

Step 3: Create Your Free Account

• Tap Register.
• Enter your country, email, and create a password.
• Agree to the Terms & Privacy Policy.
• Tap Register again.
• Check your email for a verification link and follow it to verify your account.

Step 4: Log In & Allow Permissions

• Use your registered email and password to log in.
• Agree to the Terms & Conditions.
• When prompted, tap Allow to enable Bluetooth and Notifications — both are needed for setup and alerts.

Step 5: Log In & Allow Permissions

On the Feeder:

1. Press and hold the SET / Wi-Fi button until the feeder’s screen displays: “Wi-Fi Set-Up”

Note: Wi-Fi Setup mode stays active for 10 seconds. If needed, press the button again.

In the App:

1. Tap the + (plus) icon in the top-right corner of the app screen.
2. Select “Add a Device”, then tap the Feeder icon.
3. When prompted, tap “Allow While Using App” so it can find your Wi-Fi signal.
4. Choose your Wi-Fi network and enter the Wi-Fi password to connect. Make sure your phone is connected to the same Wi-Fi network as the feeder during this step.

That’s it! Your SMARTFeeder is now connected and ready for scheduling, live video, snack feedings, and more — all from the convenience of your phone, from anywhere.

To make sure your pet gets just the right amount of food every time, follow these easy steps to calibrate your feeder and set accurate feed times using either the App or the timer.

Step 1: Determine the Ideal Portion Size for your Pet

(optional if you already have a preferred amount you feed per pet on a daily basis)

Start by finding out how much food your dog should be eating daily:

• Best Method: Check the back of your dog’s food bag for feeding guidelines.
• Ask your veterinarian if you're unsure
• Use a standard measuring cup to measure the actual food portions, when appropriate (optional).
• Refer to the Recommended Daily Feeding Guide Chart shown below for estimated seconds / output

Important: If feeding multiple times per day, divide the total Daily Amount by the number of meals scheduled. For example, if feeding 2 cups per day, over two feedings per day (morning / evening) set the feeder to dispense 1 cup in the morning and 1 cup in the evening.

Step 2: There are 2 Easy Ways to Calibrate the SimplePets SMARTFeeder™

Pro tip: When first filling your feeder, press and hold the MENU/SNACK button and run the feeder for a few seconds to allow the food to drop down into the patent pending feeding system before using Method A or B below. Once food begins dropping into the bowl, it’s ready to calibrate.

Method A: Using the Timer on the Feeder

1. Press and hold the MENU/SNACK button until food begins to dispense.
2. Release the button when the portion looks right (or measures to the desired portion).
3. The timer will display the number of seconds it took to dispense the portion — use this number of seconds when programming feed events to dispense the same portion.

Method B: Using the App

1. Go to MY DEVICES in the App
2. Tap the SNACK icon, then tap FEED NOW.
3. Start with a 1-second feed time, and increase gradually until the desired portion is dispensed.
4. Use the total number of seconds it takes to dispense your desired portion to schedule your regular daily feed events.

Feeding Snacks: There are 2 Easy Ways to feed your pet a snack (or meal) anytime, from anywhere, outside your regularly scheduled feed events:

• On the timer: Press and hold the MENU/SNACK button until food dispenses. Release button when feeder has dispensed the desired amount of food.
• On the App: Tap Snack 1s or use Feed Now to select 1-30 seconds to dispense a custom portion.

Example Feeding Times in Cups and Seconds (Estimates)

Refer to the Recommended Feeding Chart below for a general idea of how long it takes to dispense different portion sizes (amounts and times will vary by kibble size and shape among other factors):

Important Food Guidelines & Tips to keep your feeder running smoothly:

• Use dry kibble only, up to ½ inch in diameter.
• Do not use wet, canned, or moist food.
• Avoid giant, jumbo, oral care, or other X-large kibble over ½” in size — these may cause jams.

Tip: When first filling your feeder, a few kibble pieces may drop into the bowl — this is normal.

Your SimplePets SMARTFeeder offers powerful control right from your phone. Here's how to get the most out of every feature:

How to Schedule Feed Events

• Open the App and tap the Feed icon.
• Tap Add New Feed Event.
• Name your feed event (e.g., “Breakfast”).
• Set the Time and Duration (in seconds).
• Select the individual Day(s) you want to feed, or Daily to repeat the feeding every day.
• Tap Save to confirm.

To Delete a Feed Event: Swipe left on the event or tap Select (top right), then the Circle to the Left of the Feed Event(s) you want to delete, then the red Delete Button. You may also ‘Select All’ to delete all feed events at once.

How to View Live Video

1. Tap the Feeder icon from the My Devices screen
2. Tap the expand icon (lower right on the screen) or rotate your phone for Full Screen Mode.

How to View & Share Recorded Videos

• Tap the Events icon to access past recordings.
• Tap a video to play it.
• Tap the Share icon to share your video clip via: Text, Email, Social Media, AirDrop, YouTube, Teams and other platforms.

You may also:

1. Tap Download to save to the Photo / Video album on your device.
2. Tap Delete to remove a video.

How to Access Device Settings

Tap the Settings icon to manage these options:>Tap the Settings icon to manage these options:

• Power Manager Choose from Energy-Saving, Moderate, or Performance mode.
• Camera On / Off
• Motion Detection On / Off Plus Adjust Sensitivity and set Motion Detection areas
• Feed Schedule: Schedule, Edit, Pause and Remove feed events.
• Feed Light Settings: Turn LED light on/off, adjust brightness, and set delay.
• Audio Settings: Toggle microphone and feed alerts.
• Notify Settings: Control notifications for feedings, battery status, and motion detection.
• Video Settings: Turn On / Off Night Vision and Live Video Mute
• Delete Device: Remove feeder from the App.
• Device Information Displays Serial Number, Version and other information

How to Set Motion Detection

To turn Motion Detection On:

1. Tap Settings > Motion Detection.
2. Choose a sensitivity level (Low, Medium, High).

Create a Motion Detection Area:

1. Tap Detection Area.
2. Press the + Button
3. Drag the window and enlarge or reduce to highlight the zone you want the camera to monitor.
4. Tap Save.

The camera will now only record when movement is detected in the selected area.v

How to Set a Privacy Area

Want to block part of the camera’s view?

1. Go to Motion Detection > Privacy Area.
2. Press the + Button
3. Drag and expand the box to cover the area you want to block from the camera’s view.
4. Tap Save.

This area will now be hidden in both Live View and all video recordings.

How to Control the Feed Light

1. Tap Settings > Feed Light Settings.
2. Turn the light On or Off. When On, the feed light illuminates the bowl area after each feed event for the amount of time you set (1 to 5 minutes).
3. Adjust brightness.
4. Set the Duration How long the light remains on after each feeding.

How to Use Audio Settings

1. Tap Settings > Audio Settings.
2. Turn the Microphone On or Off.
3. Enable or disable Feeding Alerts. 3 Short Beeps will sound as an audible cue before feed events.

How to Set Notifications

1. Tap Settings > Notify Settings.
2. Toggle on/off for:
• Feed Event notifications
• Battery level alerts
• Motion detection alerts

How to Add Your Pet’s Profile (optional)

1. Tap the Pet icon at the bottom of the App.
2. Enter your pet’s information including Name, Breed, Age, Gender, Weight and Upload a photo!

How to Share Your SimplePets SMARTFeeder App, and Feeder Access with Others

1. Before sharing, the individual(s) you wish to share the App with, will need to download the SimplePets App and set-up a free account.
2. Tap User > Share.
3. Enter the email addressof the person you want to share with, select the Feeder(s) you want to share.
4. The User will receive an email from SimplePets to accept the sharing of your Smart Feeder.

Important: Once accepted, anyone you share access with will have full access to the feeder, feed settings, camera and other controls from their device. You can remove a user at any time.

You may also set meals, snacks, and even "away mode" right from the digital panel on top of your feeder — no phone or Wi-Fi required!

Powering the Feeder On or Off – Lift the protective cover on the lid of the feeder to access touchpad.

• Press and hold the POWER button.
• The display will light up when the feeder turns on.
• Repeat to power it off.

Set the Current Time

Setting the correct time ensures that your scheduled feedings run accurately!

1. Press MENU until the screen displays: “Time is”
2. Press SELECT to highlight Hours, then use SET to adjust.
3. Press SELECT again to highlight Minutes, then SET to adjust.
4. Press SELECT again to highlight AM/PM, then SET to toggle.
5. Press MENU to confirm and move to feed settings.

Program Feed Events (Up to 12 Per Day)

1. Press MENU until you see “Feed 1” (or the desired feed event 1–12).
2. Press SELECT to highlight Hours, then SET to adjust.
3. Press SELECT to highlight Minutes, then SET to adjust.
4. Press SELECT to highlight AM/PM, then SET to toggle.
5. Press SELECT again to highlight Feed Duration (in seconds).
6. Press SET to adjust from 1–30 seconds, or set to OFF to disable the feed event.
7. Press MENU to move to the next feed event or exit.

Each "second" dispenses a portion of food (calibrate based on your dog’s kibble and portion size).

Calibrate Portion Size with the Timer

1. Press and hold the MENU button for 3 seconds.
2. Food will begin to dispense.
3. Release the MENU/SNACK button when you’ve dispensed the ideal portion.
4. The screen will display the total seconds dispensed.

Use this number as the duration when setting scheduled feed events for accurate portion control.

Dispense a Manual Snack

Want to give your pet a Snack between meals?

• Press and hold the MENU/SNACK button.
• Release the button when enough food has been dispensed.

Great for spontaneous snacks or rewarding good behavior!

Use “Away Mode” to Pause Feedings when you will be away with your pet, without erasing your regularly scheduled feed events.

Want to give your pet a Snack between meals?

1. Press SELECT until the screen shows “Away Mode: ON/OFF”.
2. Press SELECT again to toggle:
• ON = All feed events are paused.
• OFF = Scheduled feedings will run normally.

General Cleaning & Care Tips

1. Clean the Bowl Regularly
• The stainless-steel bowl is dishwasher safe. Clean as needed.
2. Brush the Inside of the Food Storage Bin Occasionally
• Use a dry brush to remove food dust and keep the feeder clean inside.
3. Choose a Good Spot for the Feeder
• Place indoors or in a protected outdoor area (for example, an enclosed porch or other areas that cannot be accessed by other animals such as raccoons and other varmints).
• Keep it protected from rain and other weather, rodents, ants, and insects.

What Type of Dog Food Can I Use?

• Dry kibble only — up to ½ inch in diameter.
• Do not use moist, canned, or extra-large kibble (e.g., oral care or dental diets), as they may cause jams or errors.

Tips on How to Get a Timid Pet Comfortable with the Feeder

• Start by placing food or treats in the feeder bowl (without turning it on).
• Feed your dog from the bowl separately, away from the feeder at first to get them used to it.
• Gradually move the bowl closer to the feeder and eventually back into the feeder base.
• Feed / Dispense small portions to encourage them to eat from the feeder.
• Once comfortable, activate the feeder during regular mealtimes.
• Praise and Reward your pet with a Treat when they eat from the feeder.

How to Manage Video Recording & Sharing

• Your feeder includes 8GB of internal memory for storing screenshots / photos and videos.
• When the memory on the feeder is full, the oldest videos are automatically deleted (loop recording).
• You can download or share videos from the App at anytime:
• Tap the video in “Events”
• Tap Download to save
• Tap the Share icon to share your video clip via: Text, Email, Social Media, AirDrop, YouTube, Teams and other platforms.

We stand behind the quality and reliability of the SimplePets SMARTFeeder™ with a full 1-Year Warranty. If any manufacturing defects arise under normal use within the first year, we’ll repair or replace the unit at no cost to you. This premium feeder was built to deliver consistent, daily feeding with long-term dependability—so you can feel confident knowing your pet is always taken care of. For full details, visit our Warranty Policy.

SimplePets™ employs a full-time dedicated U.S. based customer support team that’s available Monday thru Friday 8am – 5pm central time, an extensive product manual with answers to the most frequently asked questions, and after-hours feedback forms on the App and online, so you can reach out with questions so our support team can follow-up during normal business hours.

We want you - and your pet - to love the SimplePets SMARTFeeder™. That’s why we offer our SimplePets Promise with a 30-day Satisfaction Guarantee. If for any reason you’re not fully happy with your purchase, you can return it within 30 days for a refund. Just fill out the return form on our website to get started. We’re confident in the performance and quality of our feeder, but if it’s not the right fit, we make returns simple and stress-free. Learn more on our Return Policy page.